In this session from the WFH 2020 Virtual Summit, Ed Kuebler, Silvina Grana, Diane Standish, David Silva & Patricia Cabre will explore challenges that affect communication between Hemophilia Treatment Centre (HTC) team members and the patients and families whom they serve.

Providers want their patients to understand, but sometimes, it seems that the message does not get across effectively. These experiences can be frustrating and, in some cases, can result in strained relationships between patients and providers. In this session, the speakers will discuss common communication barriers and ask participants to identify situations that they personally have found difficult or frustrating. By the end of the session, participants will have specified one or two communication skills that they want to utilize or improve and will identify resources to assist in this process.